CANCEL ANYTIME · 30-DAY MONEY-BACK GUARANTEE
We're Here to Help
Everything you need in one place. Reach our team, track your orders, manage your subscription, and get answers fast.
Email Us Anytime
The fastest way to reach us. Write to our team and a real member of the RinseRitual family will get back to you within 24 hours, Monday through Saturday.
Include your order number for the fastest resolution.
Send Us a Message
Prefer a form? Fill this out and it goes straight to our support team.
Manage Everything Yourself
Frequently Asked Questions
Where is my order?
Orders ship within 1 to 2 business days. You'll receive a tracking link by email as soon as your package leaves our warehouse. You can also check status anytime on our Track Your Order page.
How do I pause, skip, or cancel my subscription?
You're in full control. Log in to your account portal with the email you used at checkout to skip a shipment, change your delivery date, update payment details, or cancel anytime, no questions asked.
How does the 30-day money-back guarantee work?
If you're not completely satisfied within 30 days of your purchase, email us at contact.rinseritual@gmail.com with your order number and we'll make it right with a replacement or a full refund, your choice.
How do I update my shipping address?
If your order hasn't shipped yet, contact us right away and we'll update it. For subscriptions, you can change your address anytime in your account portal.
How long does support take to reply?
We reply to every message within 24 hours, Monday through Saturday. Include your order number for the fastest resolution.
Is my payment information secure?
Yes. All payments are processed through Shopify's PCI-compliant, encrypted checkout. We never see or store your full card details.