Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition you received it.
• The item must be in its original packaging where possible.
• Proof of purchase, such as your order confirmation email, is required.

How to Start a Return

Email our support team at contact.rinseritual@gmail.com with your order number and the reason for your return. We'll review your request and send you clear instructions on how to send your item back.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, since we can't guarantee we'll receive a returned item without tracking.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery. We'll arrange a replacement or refund at no additional cost where appropriate.

Refunds

Once your return is received and inspected, we'll notify you about the approval of your refund. If approved, it will be processed back to your original payment method. Please allow 5 to 10 business days for it to appear on your statement, depending on your provider.

Subscription Cancellations

If your purchase includes a subscription, you must cancel at least 5 business days before your next billing cycle to avoid future charges. Requests made fewer than 5 business days before the next scheduled billing date may not be processed in time, and the cancellation will apply to the following cycle instead.

To cancel a subscription, log in to your account portal or email contact.rinseritual@gmail.com.

Order Cancellations

You may request to cancel an order within 12 hours of placing it, as long as it hasn't been processed or shipped yet. Contact us as soon as possible with your order number so our team can locate it quickly.

If your order has already shipped, it may no longer be possible to cancel. In that case, once it's delivered you can follow the return process outlined above.

Subscription Promotions

If a promotional offer includes free products, discounted items, or a bundle, those benefits apply only to your initial subscription order unless otherwise stated. Renewals are billed at the regular subscription price and won't include promotional items unless clearly stated at the time of renewal.

Non-Returnable Items

Certain items aren't eligible for return, including:

• Items marked as final sale
• Gift cards